Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@aussiestep.com. If your return is accepted, we'll email you the return address along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us straight away if the item is faulty, damaged, or if you have received the wrong item, so we can assess it and make it right.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality but the failure does not amount to a major failure. Where a product is faulty, we cover the cost of return postage.

For change-of-mind returns within 30 days, return postage is at your expense unless we tell you otherwise.

Non-returnable items

For hygiene reasons, worn liners cannot be returned. We also cannot accept returns on gift cards. If you are unsure whether your item qualifies, get in touch before sending anything back.

Sale items

Multi-pair packs and sale items are covered by the same 30-day return policy. Where only part of a pack is returned, the refund is calculated at the pack's per-pair price rather than the single-pair price.

Exchanges

Our liners are one size fits all, so exchanges are usually only about colour. The fastest way to get the colour you want is to return the item you have and, once the return is accepted, place a separate order.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card provider may take a few more days to post the refund.

If more than 15 business days have passed since we approved your return, contact us at support@aussiestep.com.

Contact us

Any question about a return or refund: support@aussiestep.com.