AUSSIESTEP CONSULTING GROUP PTY LTD – PRIVACY POLICY
Last Updated: Octeber, 2024
At AussieStep Consulting Group Pty Ltd (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our services or visit our website. We are committed to ensuring that your personal information is protected in accordance with applicable privacy laws and regulations.
By engaging with our services or using our website, you consent to the practices described in this Privacy Policy. If you have any questions or concerns regarding our privacy practices, please contact us using the details provided at the end of this document.
1. INFORMATION WE COLLECT
We collect personal information that is necessary to provide our services and improve the user experience. The types of information we may collect include:
1.1. Personal Information
- Name, business name, job title, and contact details (email address, phone number, mailing address).
1.2. Financial Information
- Billing information, including credit card details and bank account information, when applicable.
1.3. Professional Information
- Company details, project scope, service preferences, and other relevant business information required for the provision of consulting services.
1.4. Website Usage Information
- Information regarding your use of our website, including IP address, browser type, device type, operating system, pages visited, and time spent on the website.
1.5. Cookies and Tracking Technologies
- We use cookies and other tracking technologies to enhance user experience on our website. These may include session cookies (temporary cookies that are deleted when you close your browser) and persistent cookies (which remain on your device until deleted). You can control the use of cookies through your browser settings.
2. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
2.1. To Provide Our Services
- To deliver consulting services, advice, and solutions that you have requested, and to communicate with you regarding those services.
2.2. To Manage Our Relationship with You
- To process payments, manage accounts, and provide ongoing support for services rendered.
2.3. To Improve Our Services
- To enhance our consulting services, improve customer experience, and develop new offerings based on feedback and analysis.
2.4. Marketing and Communication
- We may send you information about our services, promotions, or updates. You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
2.5. To Comply with Legal Obligations
- To comply with applicable laws, regulations, and legal processes, including responding to lawful requests from government authorities.
3. HOW WE DISCLOSE YOUR INFORMATION
We may disclose your personal information in the following circumstances:
3.1. Service Providers and Contractors
- We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, IT service providers, legal advisors). These third parties are obligated to handle your information securely and only use it for the purposes of providing services to us.
3.2. Business Transfers
- If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner or the acquiring company as part of the transaction.
3.3. Legal Requirements
- We may disclose your information to comply with legal obligations or to respond to requests from government authorities, law enforcement, or regulatory agencies.
3.4. With Your Consent
- In any other situation, we will disclose your information only with your explicit consent.
4. HOW WE PROTECT YOUR INFORMATION
4.1. Security Measures
- We take appropriate technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, and regular security audits.
4.2. Data Retention
- We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your information, we will securely delete or anonymize it.
4.3. Data Access
- Only authorized personnel within AussieStep Consulting Group Pty Ltd have access to your personal information. We ensure that our employees and contractors who handle personal data are trained in privacy and security protocols.
5. YOUR RIGHTS AND CHOICES
You have the following rights regarding your personal information:
5.1. Access and Correction
- You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete.
5.2. Opting Out of Marketing Communications
- You can opt-out of receiving marketing emails or other promotional communications by clicking the unsubscribe link in any email or by contacting us directly at support@aussiestep.com.
5.3. Deletion of Your Information
- You can request that we delete your personal information, subject to certain exceptions (e.g., if we are required to retain the data for legal or contractual purposes).
5.4. Data Portability
- You may request a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that we transmit your data to another organization where technically feasible.
5.5. Right to Object
- You have the right to object to the processing of your personal information in certain circumstances, such as when the processing is based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at support@aussiestep.com.
6. INTERNATIONAL DATA TRANSFERS
6.1. Data Transfers
- As part of our service delivery, your personal information may be transferred and stored in countries outside of your country of residence, including countries where data protection laws may differ from those in your jurisdiction. We will take steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy.
6.2. Data Transfer Mechanisms
- When necessary, we use legally recognized transfer mechanisms, such as standard contractual clauses, to safeguard your personal data when it is transferred internationally.
7. CHILDREN’S PRIVACY
7.1. No Collection of Information from Minors
- Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete that information as soon as possible.
8. CHANGES TO THIS PRIVACY POLICY
8.1. Policy Updates
- We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes will be posted on this page with an updated “Last Updated” date.
8.2. Notification of Changes
- If the changes to the Privacy Policy are significant, we will provide you with a more prominent notice (e.g., via email or on our website) to inform you of the updates.
9. CONTACT US
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under this policy, please contact us at:
Email: support@aussiestep.com
Business Name: AussieStep Consulting Group Pty Ltd