AUSSIESTEP CONSULTING GROUP PTY LTD – REFUND POLICY
Last Updated: November 2024
At AussieStep Consulting Group Pty Ltd (“we,” “our,” or “us”), we are committed to providing high-quality consulting services that meet the needs and expectations of our clients. However, due to the nature of consulting services, refunds are generally not provided unless otherwise stated in this Refund Policy.
Please carefully review our policy below for information on refund eligibility, process, and applicable conditions.
1. GENERAL REFUND POLICY
1.1. Non-refundable Services
- Our consulting services are provided on a fee-for-service basis, and as such, are generally non-refundable once the services have been rendered or the work has commenced. This includes, but is not limited to, consulting, advisory, strategic planning, and project-based services.
1.2. Retainers and Prepaid Fees
- Any fees paid in advance, such as retainers or deposits, are non-refundable once the work has commenced, unless otherwise agreed upon in writing prior to the service being rendered.
1.3. Refund Requests
- Refund requests are only considered in exceptional circumstances, such as where services have been provided in a manner that is materially different from the agreed scope or where a mutual understanding was not met.
2. ELIGIBLE REFUND CONDITIONS
2.1. Service Delivery Issues
- If the services provided are not as described or agreed upon, or if there is an issue related to the quality or scope of the work, we will work with you to resolve the issue promptly. In such cases, a partial or full refund may be considered at our discretion, depending on the severity of the issue.
2.2. Cancellation Before Service Commencement
- If you decide to cancel a consulting service before the work has started, we may offer a refund of any prepaid fees or retainer amounts, less any administrative fees or expenses incurred up to that point. Requests for cancellations must be made in writing at least [X] days before the scheduled service start date.
2.3. Disputed Charges
- If you believe there has been an error in billing, we ask that you contact us within [X] days of receiving the invoice so we can investigate and resolve the issue. Refunds for billing errors may be issued where appropriate, but all claims for disputed charges must be substantiated with supporting documentation.
3. REFUND REQUEST PROCESS
3.1. Submitting a Refund Request
- To request a refund, please contact us in writing at support@aussiestep.com with the following details:
- Your full name and contact information.
- A detailed description of the issue or reason for the refund request.
- Any relevant documentation (e.g., invoices, contracts, or communication regarding the services).
3.2. Review and Resolution
- Once we receive your refund request, we will review the circumstances and determine if a refund is warranted. We will respond within [X] business days with an update or resolution regarding your request.
3.3. Refund Approval or Denial
- If a refund is approved, we will process the refund within [X] business days. Refunds will typically be issued using the same method of payment originally used by the client. Refunds will not be issued in cash unless required by law or agreed upon in writing.
- If the refund request is denied, we will provide a clear explanation of the reasons for the decision.
4. EXCEPTIONS AND SPECIAL CIRCUMSTANCES
4.1. Force Majeure
- In the event of an uncontrollable circumstance (e.g., natural disasters, government restrictions, or other force majeure events), we may adjust our refund policy or provide credits for future services if the services cannot be rendered as planned.
4.2. Prepaid Packages or Bundles
- Refunds for prepaid packages, bundles, or discounted services will be considered on a pro-rated basis if services are canceled before the full completion of the package, depending on the terms of the specific agreement.
4.3. Non-refundable Items
- Any services or products that have been delivered, customized, or used are generally non-refundable. This includes services or deliverables such as reports, strategic plans, analysis, or presentations.
5. DISPUTES AND COMPLAINTS
If you are dissatisfied with any aspect of our services or this Refund Policy, please reach out to us directly at support@aussiestep.com. We are committed to resolving any issues in a fair and timely manner.
6. CONTACT US
If you have any questions regarding our Refund Policy, or if you wish to submit a refund request, please contact us at:
Email: support@aussiestep.com
Business Name: AussieStep Consulting Group Pty Ltd
By engaging with our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy.